Product Warranty and Return Policy:
Horn Dawg Leather is committed to excellence! That means we want you to be completely satisfied with every purchase. Because we stand behind every product we make and sell, if a problem exists with one of our products during its warranty period, we'll make it right. If you're not satisfied with one of our products for any reason, it can be returned in new, unused condition within 60 days and we will promptly refund your order or exchange merchandise, whichever YOU prefer. All you need to do is email or call us.
Within sixty (60) days of receiving your order, if any product proves to be defective; please email or call us. We'll make sure you are taken care of - and we'll make that a priority!
As soon as we receive your package and we confirm that the product is defective, we will send you a replacement item and we'll pay the cost of shipping the new product to you. Please understand that leather is a natural product. Some fading is to be expected on all leather products exposed to the elements. We choose the highest quality
leathers but nothing can completely repel the power of Mother Nature.
When sending items back to Horn Dawg Leather, please obtain a tracking number from UPS. Please ship all items in a shipping box. While it is not required that you get tracking or insurance on the return package, it is highly recommended - we cannot refund an item that we do not receive.
NOTE: Items that have been used, installed, or have had tags removed cannot be returned for a refund or exchange.
Custom ordered, non-listed, and specially quoted items (items that do not appear on or have prices listed on our web pages and/or items that you received a special quote for), including special colors, are not returnable.
All returns and warrantee items should be sent to:
Horn Dawg Leather
7428 Hartington Place
Indianapolis, IN 46259